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Terms & Conditions

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Welcome to Nurai. These Terms & Conditions govern your use of our website and the purchase of products from www.nurai.co.in. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website.

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1. About Us

Nurai is a handmade artisan soap brand offering handcrafted bath and body products through our online store.

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2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

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3. Products

All Nurai products are handcrafted in small batches.

As a result, slight variations in colour, shape, pattern, fragrance, and appearance are natural and should not be considered defects.

Product images are intended for illustration purposes. Actual products may vary slightly.

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4. Pricing

  • All prices are displayed in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Applicable taxes will be calculated at checkout where required.

  • We reserve the right to correct pricing errors at any time.

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5. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order if:

  • The product is unavailable.

  • Incorrect pricing or product information has been displayed.

  • Fraudulent or suspicious activity is suspected.

  • Payment cannot be verified.

If your order is cancelled after payment, the applicable amount will be refunded.

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6. Payments

We accept secure online payments through trusted payment partners.

Your payment information is processed securely by the payment gateway. Nurai does not store your debit card, credit card, or banking details.

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7. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may vary depending on courier services, weather conditions, public holidays, or other unforeseen circumstances.

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8. Returns & Refunds

Please refer to our Returns & Refund Policy for information regarding damaged, defective, or incorrect products.

Due to the personal care nature of our products, opened or used items generally cannot be returned unless they arrive damaged or incorrect.

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9. Product Use

Our soaps and bath products are intended for external use only.

Customers should:

  • Read ingredient information before use.

  • Discontinue use if irritation occurs.

  • Avoid contact with eyes.

  • Keep products out of reach of young children unless supervised.

If you have sensitive skin or known allergies, we recommend performing a patch test before regular use.

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10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand name

  • Product names

  • Images

  • Graphics

  • Videos

  • Text

  • Website design

is the property of Nurai and may not be copied, reproduced, distributed, or used without prior written permission.

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11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website security or functionality.

  • Upload malicious software or harmful content.

  • Violate any applicable laws while using our website.

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12. Limitation of Liability

To the maximum extent permitted by law, Nurai shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

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13. Third-Party Links

Our website may contain links to third-party websites or services.

Nurai is not responsible for the content, privacy practices, or policies of any third-party websites.

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14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

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