Shipping Policy

Thank you for shopping with Nurai. Every order is carefully packed to ensure your handcrafted soaps arrive safely and in excellent condition. Please read our Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, festive seasons, or promotional events, processing times may be slightly longer.

Shipping Locations

We currently ship across India.

At this time, we do not offer international shipping.

Delivery Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.

From time to time, we may offer free shipping on eligible orders during special promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

You can use the tracking number provided to monitor your shipment.

Packaging

Every Nurai order is carefully packed to protect our handcrafted soaps during transit.

As each soap is handmade, slight variations in colour, design, and appearance are natural and are part of the unique charm of artisan products.

Delays

While we strive to deliver your order on time, delays may occasionally occur due to:

Severe weather conditions
Natural disasters
Public holidays
Courier service disruptions
Incorrect or incomplete shipping information

We appreciate your patience in such situations.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Nurai is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

Damaged Packages

If your package arrives visibly damaged:

Take clear photos of the package before opening it.
Contact us within 48 hours of delivery.
Include your order number and photographs when reaching out.

We will review your request and work towards an appropriate resolution.

Lost Shipments

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us.

We will coordinate with the shipping carrier to investigate and keep you informed throughout the process.